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Operational Support Systems Manager


Business Group Highlights<br/><div><div><div><strong>Defense</strong><br/><br/>The Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions.</div></div></div><br/><h2>Responsibilities</h2><br/><div><div><div>Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. Were a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.<br/><br/>Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.<br/><br/>Perspecta's talented and robust workforce 14,000 strong stands ready to welcome you to the team. Let's make an impact together.<br/><br/>Perspecta has an immediate/upcoming need for an <strong>Operational Support Systems Manager</strong> in the<strong>St. Louis, Missouri</strong> area.<br/><br/>Perspecta is currently looking for an Operational Support Systems (OSS) Manager on a 1,400+ FTE contract. This contract employs engineers and technicians across approximately 20 partner companies in the sustainment of a world-wide operation. The OSS Manager will be responsible for leading a team of IT professionals in the care and feeding of the various operational support systems used to operate and maintain a global multi-layered infrastructure. Technologies include BMC Remedy, CA Performance Manager, HP SiteScope, Netscout, AppDynamics, RMS &amp; Lumira, Tableau, Netcool, Splunk, Apache Tomcat, Arbor, Sharkseer, OPNet, and others; tools used by the operators and engineers to sustain the overall infrastructure. The OSS team will provide security/system administration of all the servers and databases used to operate these tools to include ensuring all systems meet DoD certification and accreditation requirements per the RMF process. Additionally, the 2875 process for access control will fall under the responsibility of the OSS Manager. All work is performed based on service level agreements (SLA) and customer defined Accepted Level of Performance (ALP). Varying deliverables are due on daily/weekly/monthly/quarterly/yearly cycles. Candidate will oversee the development of these deliverables along with supporting the development, documentation and tracking of measurements and metrics relevant to the ALP's.<br/><br/>Primary Responsibilities:<ul><li>Be able to work in a rapid paced environment and must be able to effectively communicate with senior Leaders and other contracted personnel.</li><li>The candidate will lead a team responsible for the smooth operation of a multi-user computer system through providing guidance and direction to security and network administrators.</li><li>Oversees the team responsible for setting up administrator and service accounts, tuning system performance, installing system wide software and allocate mass storage space.</li><li>Interacts with users and evaluates vendor products.</li><li>Oversees team responsible for creating, maintaining, and implementing detailed documentation and standard operating procedures.</li><li>Oversees team responsible for application of security settings and other commercial best practices such as DoD STIGS.</li><li>Team provides support on a M-F business hours schedule, also responsible for on-call, extended hour, and weekend support as required by mission or emergency situations.</li></ul></div></div></div><br/><h2>Qualifications</h2><br/><div><div><div><strong>Education and Experience Required:</strong><ul><li>Bachelor's degree in a relevant technical discipline and 8 years of overall related experience with Windows, Unix, Linux server environments.</li><li>Additional experience, education and training may be considered in lieu of degree.</li></ul><strong>Knowledge and Skills:</strong><ul><li>Remote Desktop Services (Login and Security).</li><li>Using Security Content Automation Protocol (SCAP).</li><li>Use of Windows Task Scheduler.</li><li>Managing Active Directory.</li><li>System (hardware) and application (software) installation and configuration.</li><li>System monitoring using installed tools as well as external tools.</li><li>Application of security settings and other commercial best practices such as DISA STIGS.</li><li>Experience with configuration, troubleshooting and maintaining VMWare environments.</li><li>Currently possess an active Secret security clearance and the ability to acquire a Top Secret security clearance is required for this position.</li><li>Currently possess DoD 8750 certification at least IAT level II, e.g. Security+ce.</li></ul><strong>Preferred Qualifications:</strong><ul><li>Experience with a ticketing system such as BMC Remedy.</li><li>ITIL v3 Foundation certified.</li><li>Linux OS experience.</li><li>Experience working with virtual environments.</li></ul></div></div></div><br/><h2>About Perspecta</h2><br/><div><div><div>What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.<br/><br/>Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.<br/><br/>Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.</div></div></div><br/><div><h2>Options</h2><br/><div>Apply for this job onlineApply</div><br/>Share</div><br/>Email this job to a friendRefer<br/><div><div>Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</div><br/><div>Share on your newsfeed</div></div><br/><div><strong>As a government contractor, Perspecta abides by the following provision</strong><br/><strong>PAY TRANSPARENCY NONDISCRIMINATION PROVISION</strong><br/>The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)</div><br/>