NTT DATA's Client is seeking a Desktop Support - Technical Analysis Associate with 3+ years of experience to be responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals

• Serves as company liaison with customer on administrative and technical matters.
• Installs and supports both hardware and software components for user groups
• Evaluate system configuration and software to ensure effective use of hardware resources
• Provide level 1 technical support and incident management service desk functions.
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
• Instruct customers in the operation and maintenance of the system