Desktop Support Associate
NTT DATA's Client is seeking a Desktop Support - Technical Analysis Associate with 3+ years of experience to be responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals
- Serves as company liaison with customer on administrative and technical matters.
- Installs and supports both hardware and software components for user groups
- Evaluate system configuration and software to ensure effective use of hardware resources
- Provide level 1 technical support and incident management service desk functions.
- Diagnoses and resolves product performance problems
- Performs maintenance and repair services
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
- Instruct customers in the operation and maintenance of the system