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Desktop Support Associate

NTT DATA's Client is seeking a Desktop Support - Technical Analysis Associate with 3+ years of experience to be responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals

  • Serves as company liaison with customer on administrative and technical matters.
  • Installs and supports both hardware and software components for user groups
  • Evaluate system configuration and software to ensure effective use of hardware resources
  • Provide level 1 technical support and incident management service desk functions.
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
  • Instruct customers in the operation and maintenance of the system
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