Tier One Technical Support
This opening is more than 216 days old and is very likely already filled.
Job DescriptionLakeshore Talent is currently seeking a Technical Customer Support Rep for one of their clients, a Technology company located in Superior, CO. This role will assist customers with troubleshooting and incident creation to resolve customer trouble. Ideal candidates will possess excellent customer service skills and the willingness to learn and be trained and develop key technical skills.
This position pays $17-18/hour.
Great opportunity within a stable environment with a "start-up" feel, and collaborative work setting! Employees enjoy:
- Fun, casual & collaborative work environment
- Flexible working hours & remote working opportunities
- Brand new, open floor plan office, including locker room/showers
- Benefits including medical, dental, paid vacation, and annual bonus plan
- Loaded kitchen with tons of snacks/drinks, our very own latte machine, and a kegerator
- Monthly happy hours to spend time with your work family
- Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier 2 team
- Assist inexperienced or nontechnical end users in resolving issues
- Diagnoses browser and networking issues
- Records and/or maintains accurate information within ticketing system
- Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
- Tech Support Preferred
- Inbound/Outbound Call Center Preferred
- Proficient in configuring, and troubleshooting production services
- High School diploma or equivalent
- Ability to work a flexible or rotating schedule, including weekends and evenings