glassdoor sales-marketing tier one technical support

Tier One Technical Support


Job Description

Lakeshore Talent is currently seeking a Technical Customer Support Rep for one of their clients, a Technology company located in Superior, CO. This role will assist customers with troubleshooting and incident creation to resolve customer trouble. Ideal candidates will possess excellent customer service skills and the willingness to learn and be trained and develop key technical skills.

This position pays $17-18/hour.

Great opportunity within a stable environment with a "start-up" feel, and collaborative work setting! Employees enjoy:
  • Fun, casual & collaborative work environment
  • Flexible working hours & remote working opportunities
  • Brand new, open floor plan office, including locker room/showers
  • Benefits including medical, dental, paid vacation, and annual bonus plan
  • Loaded kitchen with tons of snacks/drinks, our very own latte machine, and a kegerator
  • Monthly happy hours to spend time with your work family
Core Functions
  • Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier 2 team
  • Assist inexperienced or nontechnical end users in resolving issues
  • Diagnoses browser and networking issues
  • Records and/or maintains accurate information within ticketing system
  • Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
Job Requirements:
  • Tech Support Preferred
  • Inbound/Outbound Call Center Preferred
  • Proficient in configuring, and troubleshooting production services
  • High School diploma or equivalent
  • Ability to work a flexible or rotating schedule, including weekends and evenings
**In the spirit of the holiday season, Lakeshore Talent will be gifting a $10 Starbucks gift card for all new candidates who interview during the month of December. In order to receive, participants must attend scheduled interview (in-person, virtual or phone). In addition, all new candidates will be entered to win a $200 Visa gift card. Same rules and restrictions apply.**

Company Description

Since​ ​1995,​ ​Lakeshore​ ​has​ ​provided​ ​Staffing,​ ​Recruiting​ ​and​ ​Payrolling​ ​services​ ​to employers​ ​in​ ​Denver​ ​and​ ​Chicago​ ​across​ ​multiple​ ​industries​. We​ ​are​ ​committed​ ​to​ ​achieving​ ​success by​ ​matching​ ​top​ ​talent​ ​with​ ​the​ ​right​ ​opportunities.​ In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.

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