glassdoor sales-marketing support engineer (devops / security) - remote

Support Engineer (DevOps / Security) - Remote


Job Description

Support Engineer (DevOps/Security)Responsibilities
  • Identify customers’ needs and offer the best solutions
  • Provide feedback to product and development team on customer requirements
  • Monitor progress of existing customer implementations to ensure they are successful
  • Point of contact for our customer and our sales team for technical issues
  • Facilitate communication between external clients and internal teams
  • Reproduce technical problems and help identify solutions
  • Replicate integration scenarios with variety of ecosystem software
  • Continually seek opportunities to improve product capabilities and customer relationship
  • Manage resolution of customer problems from first awareness to final solution
Requirements:
  • 5+ years of experience in IT or Support roles
  • 1+ yr of working with Docker, Kubernetes or Openshift
  • Enjoy diving into complex technical problems and communicating their solutions
  • Experience with practices and processes common to enterprise customers, preferably in a hands-on capacity
  • Understanding of SDLC and Methodology
  • Experience with Linux operating system and common software is a plus
  • Able to navigate independently in an autonomous environment
  • Knowledge of CI/CD pipeline
  • Strong communication skills with ability to provide a focus on service
  • Strong fluency with English language (written and verbal)

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