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IT Help Desk Support


Job Description

MGO's New York City office is growing!

The IT Help Desk Support member will be responsible for providing hands-on and remote support to users and staff firm-wide. This position is responsible for solving and/or escalating user tickets via in-person, phone, email, etc. while identifying and analyzing trends to help solidify and improve processes and procedures. Collaborating with departments and all organizational levels, this person must be able to provide "white-glove" level support to all.

Core Responsibilities:
  • Complete assigned /user directed tasks/jobs
  • Provide technical support/help desk support to users
  • Learn firm applications/systems and processes
  • Identify and help solve technical issues
  • Collaborate and communicate with users and team members in a professional manner
  • Providing white-glove level assistance
Essential Functions:
  • Provide a point of contact for end-users to receive support and maintenance of MGO’s desktop computing environment.
  • Assisting end-users in-person, hands-on and remotely via phone, email, ticketing system, etc.
  • Updating Active Directory / Exchange Servers as needed
  • Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and peripherals to ensure optimal workstation performance.
  • Provide support remotely (via phone, email, or instant messenger) or in person with hands-on help and or training at the desktop level.
  • Ability to learn new systems/softwares/applications quickly
  • Provide software support by assisting users with the efficient and effective use of various company applications.
  • The position provides opportunities to work on special projects and will be asked to assume increasing responsibilities as time goes on.
Conditions:
  • Moderate overtime required throughout the year
  • Heavy sitting for extended periods in front of a computer
  • Minimal Hazards
Minimum Qualifications:
  • Associates or BS degree (or equivalent experience) in MIS or technology-related field
  • 2 -3 years of related experience in Help Desk Support
  • Sharepoint administration experience
  • Excellent written/verbal communication skills
  • Outstanding customer service skills: ability to assist others in person and over the phone
  • Intermediate knowledge of the Windows 8 Operating System (10 a plus)
  • Intermediate Microsoft Office experience
  • Demonstrated ability to manage complex projects with multiple stakeholders
Success Factors:
  • Ability to perform several tasks concurrently with ease and professionalism
  • Ability to communicate clearly and concisely, verbally and in writing
Company Description

Founded in 1987, MGO (Macias Gini & O’Connell LLP) is one of the fastest growing professional services firms in the country with a staff of over 300 in offices in Los Angeles, Chicago, Sacramento, Walnut Creek, Century City, Newport Beach, Beverly Hills, Woodland Hills, San Diego, San Francisco, San Jose, New York, Miami and New Delhi. The firm offers a diverse array of services: Assurance, tax, consulting, staffing, outsourcing and advisory services to clients that range from aerospace and engineering firms, to hospitals and nonprofit foundations – from the largest government entities in the country, to the biggest celebrities in Hollywood.

MGO is ranked as one of the top CPA firms in the nation by Accounting Today and Inside Public Accounting. And the firm was awarded the ‘Best of Accounting’ designation in Client Satisfaction by the independent research firm, Inavero.

In addition to advancement opportunities, we offer benefit packages that may include: Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, Paid Time Off, Paid Holidays, and 401(k) with a company match. To find out more about MGO, visit our website at www.mgocpa.com.

Company Description

Founded in 1987, MGO (Macias Gini & O’Connell LLP) is one of the fastest growing professional services firms in the country with a staff of over 300 in offices in Los Angeles, Sacramento, Walnut Creek, Century City, Newport Beach, Beverly Hills, San Diego, San Francisco, San Jose, New York City, Chicago, Florida, and New Delhi. The firm offers a diverse array of assurance, tax, consulting, staffing, outsourcing and advisory services to clients that range from aerospace and engineering firms, to hospitals and nonprofit foundations – from the largest government entities in the country, to the biggest celebrities in Hollywood.

MGO is ranked as one of the top CPA firms in the nation by Accounting Today and Inside Public Accounting. And the firm was awarded the ‘Best of Accounting’ designation in Client Satisfaction by the independent research firm, Inavero.

In addition to advancement opportunities, we offer benefit packages that may include: Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, Paid Time Off, Paid Holidays, and 401(k) with a company match. To find out more about MGO, visit our website at www.mgocpa.com.

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