glassdoor sales-marketing customer success representative

Customer Success Representative


WHO WE ARE
Based in Los Angeles, CA, eatOS is a venture-backed, cloud-based Restaurant Software platform including Point of Sale, Self-Service Kiosks, Mobile and Online Ordering, Scheduling and Inventory Management.

We build world-class software that empowers restaurants to succeed, from food trucks to enterprise restaurants with 100+ locations.

We’re on a mission to disrupt a market of old, slow, expensive POS products and bring innovative products to worldwide restaurants.

WHAT DO WE SEEK
We are looking for candidates who will bring a positive and professional attitude and a willingness to roll up their sleeves and pitch in, who will take initiative to be the best at their jobs and who have the ambition to become a leader on their team.

Key responsibilities
  • Deal directly with customers either by telephone or electronically
  • Provide remote and occasional onsite support to our customers
  • Create customer delight in every call/chat that comes into the system
  • Making outbound sales and support calls
  • Obtain all relevant information to handle product and service inquiries
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Direct requests and unresolved issues to the designated resource
  • Record details of inquiries, comments, and complaints
  • Maintain customer database
  • Communicate and coordinate with internal departments
We’re Looking for Candidates who have:
  • 1+ Years of Experience in customer-facing roles (Customer Service or Customer Success)
  • Excellent interpersonal verbal and written communication skills
  • Ability to work independently, a positive attitude and a team player mentality
  • Proficiency in MS Office applications
  • Excellent customer-focused service skills
  • Attention to detail, aptitude for learning and a passion for solving problems
A Plus if you have/you are:
  • Experience working at a startup
  • Experience in the hospitality, food service or restaurant industries
  • Experience with light computer networking, installation, and setup (routers, etc.)
  • Undergraduate Degree from a top university or equivalent professional experience
EMPLOYMENT TYPE
Full time

WORKING ENVIRONMENT
  • Fun, flexible working environment
  • Medical, Dental and Vision Insurance Contribution
  • An office fully stocked with snacks and refreshments
  • Competitive Salary and Equity in the business and the chance to be a part of something big
LOCATION
West Hollywood, CA

If you think you have the spark and a constantly simmering pot of ideas, get in touch with us.

APPLICATION
Please only apply here (https://ideatree.bamboohr.com/jobs/view.php?id=118)

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