glassdoor sales-marketing senior it support engineer

Senior IT Support Engineer


Job Title: Senior IT Support Engineer

Location: Germantown, WI 53022

Three Keys:
  • Strong knowledge of SCCM for application deployment, OS deployment, PC Patching, and Inventory
  • Level II/III troubleshooting computer hardware and break fix of that hardware
  • Strong background in O365 user administration, knowledge of Microsoft Office and O365 products
Required Skills
  • Level II/III Desktop Support, Troubleshoot escalated tickets
    • Both in person and remote
  • SCCM administration experience.
  • SCCM packaging experience.
  • Windows 7/8/10, Active directory (PW Reset, add/remove end user), Remote troubleshooting, ticketing systems experience, basic network troubleshooting.
  • Desktop Support – SCCM – going to do some packaging, don’t have to have the full.
  • Detail oriented computer imaging.
  • Mainly end client support, Windows 10, Office 365.
  • Any lead experience would be great – other sites around the world – Singapore, France, this person could potentially oversee.
Core Skills
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Expert knowledge of computer hardware and break fix of that hardware
  • Expert knowledge of desktop and server operating systems, ranging from Windows XP, 7, 8, and 10
  • Expert knowledge of Microsoft Office and O365 products
  • Expert knowledge in Active Directory user administration
  • Strong background in O365 user administration
  • Strong documentation skills
  • Strong ITIL Service Lifecycle background
  • Strong knowledge of Service-Now or like incident management system
  • Strong knowledge of computer hardware and mobile devices including smartphones.
  • Strong knowledge of SCCM for application deployment, OS deployment, PC Patching, and Inventory
  • Strong background in network and server platform troubleshooting
  • Extensive application support experience with Microsoft Suites and Adobe products
  • Working knowledge of a range of diagnostic utilities, including Microsoft native tools. Working technical knowledge of current network hardware, protocols, and standards, including TCP/IP, DNS, DHCP, and Active Directory.
  • Good understanding of the organization’s goals and objectives. Good understanding of VMWare View environments and virtual desktop support
Personal Effectiveness Competencies
  • Integrity, dependability.
  • Ability to absorb and retain information quickly.
  • Ability to work in a team oriented environment.
  • Ability to work sensitively and effectively with individuals of diverse backgrounds.
  • Keen attention to detail.
  • Highly self-motivated and directed
  • Exceptional interpersonal skills, with a focus on rapport- building, listening, and questioning skills
  • Exceptional customer service orientation.

Why Kelly®?

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With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

About Kelly®

</p>

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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