Customer Care Representative I - Winston-Salem, NC - 0142984
Customer Care Representative l – lll Your Talent. Our Vision. At Healthy Blue, a subsidiary of Amerigroup, an Anthem Inc. company, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
Are you seeking a place to grow in a career? Do you want to make a difference? Where continuous learning and performance are rewarded? Start your career as a Customer Care Representative at Healthy Blue™.
As a Customer Care Representative you will guide members through their healthcare questions via customer calls and e-mails or help providers with answering questions about member plans. You will be the one helping them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate. You will be their guide to a better healthcare experience and ensure that they only need to call once to get the help they need.
Here’s what a typical day may look like:
- From the moment you login, you’ll be focused on answering customer calls, demonstrating our values of caring as you proactively work to resolve our members questions and concerns
- You’ll strive for first call resolution, working to resolve member issues at the point of contact
- You’ll have dual monitors and leverage computer based resources to find answers to customers questions, and help simplify next steps for members without giving them homework
- You may reach out to partners in other departments, or to Doctors’ offices to help resolve a customer concern
- You’ll support your teammates, flex as business needs require to ensure we are meeting the needs of our customers
At HealthyBlue™, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The values we each bring to the table are a part of what makes our company so successful.
If you want to be a part of this exciting team, make a difference in someone’s life every day and help change the healthcare industry, apply today!
Qualifications Needed:No previous healthcare experience is needed, we will set you up for success with extensive work specific training.Strong work ethic and sense of responsibility for your team mates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being easy to work with and having a positive attitudeA passion for serving others, and willingness to learn the heath-care industryGreat communication and listening skills with the ability to be empathetic and desire to help resolve members questions at the first point of contactMust exemplify our corporate values: Accountable, Trustworthy, Caring, Innovate, Easy to Do Business WithAbility to work an 8 hour shift between the hours of 7 AM – 8 PM Monday - Saturday.What Does Healthy Blue™ Have to Offer You?Quarterly incentive bonus plan and competitive annual increases based on performance, as well as special recognition awards.Opportunities for overtime, potential for promotion within 9 months. Career path opportunities. Many of our trainers, quality coaches, managers and leaders also began their careers in customer service. If you have the drive and willingness to grow and learn you can have an incredible career.Get your Bachelor’s degree paid for in full or further your education with tuition reimbursementAffordable Health Insurance, Dental, Vision and Basic Life401k match to help you plan for the futureA great Employee Discount ProgramPaid time off and paid volunteer time offHealthy Blue™, Blue Cross Blue Shield of North Carolinais part of a Fortune 40 company who is transforming the health insurance industry by increasing accessibility and simplifying healthcare for our members. Our corporation is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and topped the list of Forbes Best Employers for Women and Diversity.To learn more about our company and apply, please visit us at careers.antheminc.com An Equal Opportunity Employer/Disability/Veteran