indeed sales-marketing work from home customer service representative

Work from Home Customer Service Representative


Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability. * Research, analyze and determine an appropriate course of action for TurboTax customers. * Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments. * Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise. * Document all issues, resolution and follow up action.

Job Type: Contract

Salary: $20,000.00 to $25,000.00 /year

Experience:

  • Customer Service: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Full Time Opportunity:

  • Yes

Work Location:

  • Fully Remote

Communication method(s) used:

  • Phone

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

This Job Is:

  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks - learn more at https://start.indeed.com/fair-chance)
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Schedule:

  • Monday to Friday
  • Day shift
  • Night shift