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IT Support Specialist

Job Description

IT Support Specialist at T-Rex Solutions (View all jobs) Greenbelt, MD Summary:

T-Rex is seeking a temporary IT Support Specialist to support its continued growth by assisting staff in their daily use of technology. The IT Support Specialist will install, maintain, and troubleshoot the company's standard computer hardware, software, peripherals, and other company approved personal computing devices to ensure that all IT-dependent activities continue to function, while minimizing disruption to staff and clients.Â


Duties & Responsibilities:
  • Respond to IT support requests via multiple sources such as phone calls, emails, and tickets
  • Provide technical support to users for desktop and laptop computers, mobile devices (iPhone, Android), printing, scanning, faxing and software applications.
  • Conduct and document an inventory of technology assets
  • Image, configure and install T-Rex computer equipment, peripherals, and other computing devices
  • Setup video-conference, audio-visual equipment, and other electronic devices for events
  • Participate in project implementation and deployment efforts with team members, clients, and other IT groups
  • Provide on-the-spot training to T- Rex staff
  • Ensure that T-Rex information and systems are protected in a manner consistent with company policy, procedures, standards, and information security controls
  • Seek technical assistance or escalate problems, when necessary
  • Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions
  • Dispose of broken or outdated equipment according to company guidelines
  • Interact with T-Rex staff in a courteous and professional manner
  • Communicate updates on issues in a timely manner to ensure client satisfaction and productivity
  • Effectively present information to management, user groups, and team members

Education & Experience:
  • 2+ years of experience with end user support in a Windows 10 / MS Office / SharePoint environment.
  • CompTIA A+ and/or Network+ preferred
Required Skills & Abilities:
  • Advanced understanding of IT hardware repair and O/S management (Windows 10, Windows Server, HP, Dell, Lenovo, etc.)
  • Hands-on experience imaging, supporting, and troubleshooting desktop and laptop computers, mobile devices (iPhone, Android), Windows 10, printing, scanning, faxing and application issues.
  • Proficiency in Microsoft Office application suite and Office 365 applications such as Teams, Yammer, OneDrive, SharePoint, etc.
  • Familiarity with networking devices, Wi-Fi, remote access, and high-speed broadband
  • Familiarity with administration activities using Active Directory and PowerShell
  • Great problem-solving skills coupled with the ability to anticipate, identify and define problems, seek root causes, and develop and implement practical and timely solutions
  • Great verbal and written communication skills.
  • Ability to adapt quickly to new situations and changing priorities
  • Must be punctual, reliable, and accountable; with ability to follow through with tasks.
  • Uses time productively to accomplish work goals and handle multiple projects simultaneously.
  • Excellent customer service skills

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.Apply for this Job
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    U.S. Equal Opportunity Employment Information (Completion is voluntary)

    Individuals seeking employment at T-Rex Solutions are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

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