glassdoor sales-marketing patient support representative

PATIENT SUPPORT REPRESENTATIVE


Position Summary
Patient Support is responsible for addressing inbound calls to Customer Service with the intent of prioritizing, resolving or redirecting the call to ensure the satisfaction of Preventice Services’ patients and practices.

Position Responsibilities
  • Answer all incoming Customer Service calls promptly and manage them effectively and efficiently
  • Address questions and educate patients, practices, and sales staff
  • Handle specified technical monitor issues
  • Redirect calls to subject matter experts as defined in protocols
  • Notate patient accounts for activities and disconnect
  • Assist patient’s requests for additional supplies by placing orders on their behalf
  • Document all calls or correspondences.
  • Handle Emails/VM s as assigned
  • Demonstrate empathy and decrease customer tension
  • Promote the value of Preventice remote monitoring to reduce cancellations
  • Must communicate in a professional, empathetic and diplomatic manner with good voice quality, dictation, and articulation.
  • Works to achieve the day-to-day Customer Service Team’s quality and productivity goals
  • Exhibit a high sense of urgency
  • Identify, document and escalate potential patient or practice complaints per standard operating procedures
  • Other duties as assigned

    Position Qualifications
  • High School diploma or equivalent
  • One to two years of experience in a call center or customer service position preferred
  • Knowledge of medical terminology preferred
  • Excellent multitasking and organization skills
  • Excellent verbal and written communication skills
  • Computer skills are required including proficiency in Windows-based applications and MS Office.
  • Knowledge of multi-line telephone system
  • Excellent Customer Service skills when interacting with all internal and external clients
  • Bilingual is a plus
  • High attention to detail
  • Ability to work in a fast paced environment
Working Environment / Physical Requirements
  • Sitting for extended periods of time will be required
  • Walking, standing, bending will be occasionally required
  • Employee will work under typical office conditions
  • Possess the flexibility to adapt in a constantly changing environment and evolving procedures

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