glassdoor sales-marketing clinical educator, remote

Clinical Educator, Remote


<strong>Mission:</strong><br/><br/>The Clinical Educator role is multidisciplinary in nature and travel to customers premises is often required. This individual will be responsible for the delivery of effective training and implementation support services for our Hand Hygiene Compliance (HHC) and Security Solutions lines of products to both internal staff and external partners. In addition, the Clinical Educator will assist in the creation and documentation of product training materials. Excellent understanding of hardware functionality is a must. He / she will work to drive a high-level of partner/ customer training satisfaction. Duties also include identifying appropriate product improvements to optimize customer satisfaction.<br/><br/><strong>Job Responsibilites:</strong><ul><li> Training Delivery</li> </ul><ul><li> Conduct onsite, instructor-led workshops to identify workflow and maximize product functionality</li> <li> Conduct onsite, instructor-led classes to train channel partners and end-user staff on our products</li> <li>Conduct webinar-based classes</li> <li> Deliver training-related go-live support</li> <li> Deliver training-related field support (shadows, audits, etc.)</li> <li>Deliver cross-departmental field support (as needed)</li> <li>Assist with management of training schedule</li> <li> Assist with creation of training-related documentation</li> <li>Define optimization opportunities; prepare recommendations and alternatives</li> <li> Adhere to internal technology use requirements</li> <li>Identify and assist in establishing processes to streamline training delivery</li> <li>Identify opportunities for new training product offerings</li><li>Instruct hospital staff on system functionality, including hardware, software and tag management (application, removal, cleaning)</li><li>Provide Clinical Consultation services for Sales team</li></ul><ul><li>Technical Delivery</li> </ul>&lt;/p&gt;<ul><li>Provide multi-level support for Partner Channel</li> </ul><ul><li>Redesign existing workflows to implement the software efficiently and ensure adoption of the RTLS system in a standard manner</li> </ul><ul><li> Ensure and Monitor Customer Satisfaction</li> </ul><ul><li>Present yourself professionally to customers and internal staff</li> </ul><ul><li>Identify problem and solution implementation at the partner / customer level</li> </ul><ul><li>Initiate and manage ongoing communications with team members at all levels</li> </ul><ul><li> Assist in the establishment, understanding and delivery of customers expectations</li> </ul><ul><li>Report out and track customer satisfaction and implement appropriate actions to drive customer satisfaction improvements</li> </ul><strong>Qualifications:</strong><ul><li> Bachelors Degree in Nursing (RN required) with a clinical focus</li> <li>Ability to travel 50%-75% overnight to customers premises</li> <li>5+ years experience in the Healthcare industry required</li> <li>Must demonstrate ability to understand our business, marketing materials and business jargon, the unique point of difference and our products / services</li> <li>Must possess excellent analytical and interpersonal communication and training skill</li> <li>Must have previous customer service experience and exhibit a customer-centric attitude</li> <li>Superb support of our customers no compromises!</li> <li>Highly proficient computer skills, e.g. Microsoft Office, email management, etc.</li> <li>Must demonstrate leadership qualities</li> <li>Proven qualifications in Customer Relationship/Satisfaction, Integrity, Continuous Improvement, Action taking / Results, Communication Skills and working as part of a team.</li></ul>