indeed sales-marketing work from home customer service representative

Work from Home Customer Service Representative


Job Description

Sitel [email protected] Solutions™ is a virtual employee-based team supporting global fortune 500 companies in the insurance, travel & leisure, sport and telecommuting industries, just to name a few. Sitel believes that great customer experiences are powered by people who love what they do and where they work. Our culture is one that invests in the growth and development of our human capital – you.

Sitel [email protected] Solutions currently hiring in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nevada, New Jersey, New Mexico (except Santa Fe) , North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin

See details below and complete your application today!

Job Requirements

  • Prior customer service experience
  • Prefers working in virtual self-management/self- motivated environment
  • Excellent verbal and listening skills
  • A professional and articulate voice
  • A home office that is noise & distraction-free
  • Ability to provide superior customer service (via webcam) while navigating multiple systems including the use of chat to ask and receive internal support
  • Excels working in a fast-paced environment with evolving business needs

Technical Requirements

Computing Minimum Specifications:

  • Desktop or Laptop (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
  • Operation system – Windows 7, Windows 8, and Windows 10
  • All peripherals must be wired (Wireless Keyboard, Mouse, or Headset are NOT allowed)
  • A separate computer monitor (19” or larger) with 1280×1024 minimum resolution
  • Anti-Virus Enabled – Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems)
  • RAM – Required 4 GB (minimum)
  • Processor Speed – Dual Core 2 GHz (minimum)
  • Free Space – 20 GB (minimum)
  • 3 available USB ports

Internet – Minimum Specifications:

  • Internet speed – download speed 5 MB; upload speed 3 MB
  • DSL, Cable, or Fiber required – WiFi, WiMax, Satellite, dial-up, and/or Hotspots are NOT compatible
  • Home Router with wired Ethernet link to PC/Laptop

Other Technical Requirements:

Approved USB Headset

Sitel requires Internet not be used for non-work related purpose during working hours; including media streaming, ripping, gaming, or other web usage by other members of the household that may negatively impact your network's performance.

What we offer:

  • Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
  • Paid training
  • Set schedules – the majority of shifts are 31-40 hours/week with other opportunities available
  • Career advancement opportunities, 70% of our leaderships roles come from internal promotions
  • Medical and dental benefits for full-time employees
  • 401(K) Retirement Match for full-time employees
  • Opportunities to earn additional income through incentive opportunities
  • Vacation and holiday pay for full-time employees
  • Employee discounts with Sitel’s many major brand-name partners
  • World-class virtual team/coaching work environment

Job Type: Full-time

Salary: $10.00 /hour